What Does My Order Status Mean?

Cec Order Status

Here are all the different order status, and you will find the explanations below:

Pending

Payment Received

Payment Confirmed

Payment Reviewing

Processing

Packaging

Shipped

Complete

Void

Contacting Customer

Order Tracing

Cancelled

Refunded

Repackaging

Returned

Repaired

Replaced

Return-refunded

Every time you checkout an order at HookahChina.net, an order number is created for you.

If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.

MEANING OF ORDER STATUS:

Pending

This means that you have placed an order successfully,but we still have not received your payment.(you may have paid your order by western union or bank transfer,but it will take some time to confirm your payment and update status.Generally we can confirm western union payment in 24 hrs in working days;If you pay by bank transfer,It will be a little slower,normally it will take about 4-7 days to transfer money to our bank account.)

Payment  Received

This means we have received  your  payment.Your order will be handled according to our standard procedure.

Payment Confirmed

If you pay your order by Paypal,It means that we have verified your payment.If you pay by western union or

bank transfer,it means that the payment information you offered is all matched,we already get the money.

Payment Reviewing

This means there is some problems with your payment,Our cusotmer Service staff will contact you for details .

You can also email them to:Sales@HookahChina.Net to quicken the verification.

Processing

This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.

Packaging

We are packing all the products properly,also will follow your instructions to label tha package or add in customized invoice in package.

Shipped

This means we have sent out your order.You will receive an email from cec including tracking number and links.You can also log in your account to check it.

Complete

This means your order was delivered sucessfully,we will stop tracing this order.If there is any after sale issues,please contact our customer service representative for further action.

Contacting Customer

When we handle your order,there may be some unexpected issues,e.g.you ordered a piece of jersey but forgot to tell us which size you want.If you find your order is in such status,please check your email or phone,we may had contacted you but failed.We also suggest you go to our HelpCenter to submit a ticket, it's easy to solve your problem.

Void

The order in this status will be irremediable and useless.The most possibility is that you asked us to cancell an unpaid order.

Other status do not mean too much for customers.basically they mainly help us to deal with after sale issues and financial statistic.